General provisions
These business conditions are valid for purchase at the online store www.zamek-liblice.cz. The conditions specify the rights and duties of the seller (supplier) and purchaser (customer, consumer). The seller and operator of the online store www.zamek-liblice.cz is the Centre of Administration and Operations of the Academy of Sciences of the Czech Republic, v.v.i. (further on AV ČR), Národní 1009/3, 110 00 Praha 1, Conference Centre of AV ČR – chateau Liblice, Liblice 61 277 32 Byšice, IČO: 60457856, registered at the Ministry of Education, Youth and Sports in Prague. All contact information is available in the “Contacts” section (this section is a part of the business conditions).
All agreement relations have been concluded in accordance with the legislation of the Czech Republic. If the contractor is a consumer, any relationship not covered by the business conditions follow the Civil Code (No 40/1964) and the Act on Protection of the consumer (No 634/1992. If the contractor is an entrepreneur, the relations which are not covered by business conditions follow the Commercial Code, No 513/1991, all in the wording of amendments.
Definition of terms
Consumer contract - contract of purchase, performance contract or other contracts according to the Civil Code when one party is a consumer and the other party is the seller
Seller (supplier) – is a person that, when concluding and fulfilling the contract, deals within its business or other entrepreneurial activity.
Consumer (purchaser) – is a person that, when concluding and fulfilling the contract, does not deal within its business or other entrepreneurial activity. It is an individual or legal person that which purchases products or uses services for a purpose different other than trading these products or services.
A purchaser who is not a consumer – is a person that, when concluding and fulfilling the contract, deals within its business or other entrepreneurial activity
Conclusion of the contract of purchase – the purchaser´s order is a draft contract of purchase and the contract of purchase itself is concluded at the moment of delivery of the binding agreement to the purchaser with the draft of his (a binding confirmation of an order from the side of a seller). From the moment of delivery, mutual rights and duties between a purchaser and seller arise, which are delimitated by a contract of purchase and business conditions, which are an integral part of this contract.
Business conditions – a contractual agreement between a seller and purchaser in this document. The purchaser agrees that these business conditions are valid and effective at the moment of sending his order and has been obliged since the conclusion of the contract of purchase. The purchaser has the right to know these business conditions before he carries out his order and the conditions will be given to him sufficiently in advance. By sending his order the purchaser confirms that he is familiar with and agrees to the business conditions.
Withdrawal from a contract concluded through the means of remote communication
You will not take any risks with us. Even though you may choose an unsuitable product you can return it within 14 days from the date of delivery without stating any reason. The product must be undamaged, in its original packaging if possible, and must be unused. You will get your money back through a bank transfer or by postal money order 30 days from withdrawal from the contract at latest. For the withdrawal your display of will, by which you withdraw from the contract, is necessary to be delivered to a seller within the period above mentioned.
It is impossible to withdraw from a contract, in accordance with § 53 Paragraph 8 of the Civil Code, in the following cases of contracts concluded:
- a) if the provision of services fulfilment was started and approved before the expiration of a 14 day period from the takeover of the fulfilment
- b) if the price of goods or services depends on deflections of a finance market independently of the supplier´s will
- c) if the delivered goods are altered by special request according to the consumer´s wish or for his person and also if the goods spoil quickly or become worn-down or outdated
- d) for audio and video records and computer programmes if a consumer broke the original packaging
- e) if the delivered goods are newspapers, periodicals and magazines
- f) based on games or lottery.
This right does not serve as a solution to delivery of faulty goods.
Execution of your order
After sending in your order an automatic confirmation will be sent to your email address. Orders accepted by 12 a.m. will be executed on the same day or following working day at the latest.
Orders will take two days for delivery, except in rare circumstance. In these cases, we will contact you immediately and arrange for alternate shipping if necessary.
Transport
Post and packing charges are in accordance with the schedule of charges of the Czech Post. We send our goods via Czech Post. In case the Czech Post does not reach you at the delivery address they will give you a notice of consignment deposit into your letter box. The time of deposit is 5 days. Exceptionally it can happen that neither the consignment has been delivered nor the notice is in your letter box. In such a case, please contact us. Every parcel has its own registration number and we can find out where it has been deposited. Usually it is at your post office though you were not given the notice.
Payment conditions
Cash on delivery – the most used payment. When the goods are delivered, you pay the postman (messenger) or at the post-office.
Bank transfer – after the arrival of your order we will send you the account number and variable symbol. You will pay for the goods in advance into our account at KB. When the payment is received, we will ship your order and simultaneously we will inform you about the delivery confirmation.
Credit cards – after placing the order, you will be directed to secure page where you will be able to fill in all of the necessary data for a credit card payment. When the transaction is authorized and the payment is made immediately, we will immediately fulfil your order, with delivery being one working day after, at the very latest. We support safe payments.
Cash (personal collection) – you pay for the goods in cash and collect it from our shop.
Inconsistency with a contract of purchase
In the case the thing is not at the time of a takeover by a purchaser in accordance with the contract of purchase (further on "inconsistency with a contract of purchase"), the purchaser has the right to request that the seller put the thing into a condition corresponding to the contract of purchase. The consumer will have the option to have any broken products replaced or repaired. If this is impossible, the purchaser can ask for an adequate discount from the price of the thing or he can withdraw from the contract. Refunds will not be offered if the purchaser caused the damage to the product or knowingly purchased a defective product. The inconsistency with a contract of purchase that displays within the period of six months from the day of takeover of the thing is considered to be an inconsistency with a contract of purchase existing at the time of its takeover if it is not inconsistent with a nature of a thing or if the contrary has not been proved.
Warranty and claims
The warranty starts running from the day of takeover of a product by a consumer. A warranty of 24 months is given with the goods as in a stone shop. The seller is responsible for all defects of the product which the goods have when taken over by a purchase or which appear during the period of warranty. It is not pertinent to the defects caused by poor treatment or mechanic damage. It is possible to claim the warranty either by post or in person. The customer has right of compensation of necessary costs associated with a warranty claim (for example cover of transport costs). It is not necessary to make a warranty claim to a concrete worker you can address any worker of the company named in the section “contacts”. It is always necessary to include nature of the defect, copy of a receipt of purchase (or another proof of purchase) and your contact. All complaints will be handled within reasonable amount of time and we will keep the customer informed of the status of his claim. A claim report (confirmation on when a customer claimed his right, what is the claim´s content and what kind of claim treatment the customer requires) will be sent to a customer by email immediately after acceptance of the claim. This will be provided immediately if the warranty claim is submitted in person. The claim is not valid in the case of purchase of services
When issuing a claim the consumer has:
· the right, if it is a removable defect, to a free, proper and in good time repair of the defect or replacement of defective goods or defective part, if it is not relating the nature of the defect disproportionate. If this is impossible, he has right to an adequate discount of a purchase price or to withdraw from the contract of purchase.
- the right, if a defect, which bars from proper use of the goods, is irremovable to exchange of defective goods or to withdraw from the contract of purchase
- the right, if the number of removable defects is high or if the defects occur repeatedly and they bar from proper use of the goods, to replacement of defective goods or to withdraw from the contract of purchase. By the term repeated occurrence of a defect we understand the case when the same defect, which bars from proper use of goods, has been removed at least twice and occurs again. By the term the number of removable defects we understand if the thing has at the same time at least three defects that bar from proper use of the goods
- the right, if there are other irremovable defects and if there is not demand for exchange of the thing, to an adequate discount of a purchase price or to withdraw from the contract of purchase
The purchaser is obliged to prove conclusion of a contract of purchase when lodging a claim within warranty, best by a proof of purchase and certificate of guarantee.
If required by the consumer, the seller is obliged to provide guarantee in a written form (a certificate of guarantee). If a nature of a thing enables, it is sufficient to issue instead of certificate of guarantee a proof of a thing´s purchase containing all the data necessary for a certificate of guarantee. If the provided warranty is longer than the legal warranty, the seller will set conditions and range of warranty extension in the certificate of guarantee. The certificate of guarantee has to contain first name and surname, trade name or business company of the seller, IČO (identification number of an organization) and in case of a legal person a place of business and in case of an individual person its residence.
We will handle the complaint including the defect within a reasonable time, 30 days at latest from the day of submitting the claim if the seller does not come to an agreement with the purchaser in a different way. The seller will give to a consumer a confirmation of the date and way of handling the claim including confirmation of possible repair and the time of its duration or a written justification of the claim´s refusal.
In case of a justified complaint the purchaser is has the right of compensation of necessary costs associated with a warranty claim (particularly the postage he paid when sending the claimed goods). In case of a withdrawal from the contract of purchase because of the defect of the thing, the consumer has the right of compensation of costs associated with this withdrawal as well.
Prices and validity of the offer
All prices include VAT and are final.
A regular invoice is a part of the delivery. All prices including action ones are valid until cancellation or they are sold out. If you have the goods ordered the price for which you ordered the goods is valid, regardless any changes.
Pictures of products may be at some of them only illustrative.
Discounts
We provide various kinds of discount in our shop.
Personal data protection
All personal data, which have been entrusted to us, will not be given to third persons nor to other subjects without your approval. The data will be processed in accordance with Act 101/2000 on personal data protection. You can any time ask for their change or deletion. You can also change your data in the section “your account”.
Final provisions
After delivery of the consumer´s order to a seller it is filed in archives as a concluded contract for the purpose of its performance and further registration. Particular technical steps leading towards conclusion of the contract are obvious to the consumer from the order´s processing. It is possible to conclude the contract in Czech or in other languages if this is not a reason for impossibility to conclude it. The purchaser can detect and correct the mistakes that were made when inserting data before submission of the order. These business conditions enable the consumer their archiving and reproduction.
The costs of using means of remote communication (telephone, internet etc.) for making an order are of usual height dependent on tariff of telecommunication services used by the customer. These business conditions enable the consumer their archiving and reproduction.
